SUPPORT

HOW CAN WE HELP?

GIS can seem complicated, but luckily, you have your very own support team.

If you're having trouble with your account, have a look at the FAQs below, or send us a message and we'll get you back on track.

Common Support Issues

Issues During Collection (MDC)

What if my projects are not sending?


1. Make sure you are connected to WiFi 2. In the Settings tab, check to make sure your “network access is” set to “On.” 3. Shut down the app, then shut down your tablet completely, then restart your tablet and re-launch the app.




What if I get an error message while I'm in the field?


1. Make sure your form is filled out completely. Some fields are required and if they are not filled out, your form will not send. 2. Write down your error message or use the screen capture feature to take a picture of your screen. 3. Email your team leader with your error message. We will usually be able to solve the problem within 24 hours.




What if my tablet quits working while I'm in the field?


1. Check your battery. If it's depleted, recharge your battery. 2. Use a paper form to capture your data. If using a paper form, take good notes about your location because you will need to collect a GPS point at a later date. 3. If you have already collected at least one GPS point, we can use that point to represent other households in the village to coordinate paper forms.




Help! My data is stuck in the queue.


1. Make sure you are connected to WiFi. 2. Make sure your “network access is” set to On. 3. Shut down the app, then restart your tablet and re-launch the MDC app. If this doesn't work: Go into the queue and to view a list of data you are trying to send. Select each item, click Edit Item, and click Accept Edit. That item should process. NOTE: Start from the bottom of the list and work your way to the top of the list to avoid excessive scrolling! You will need to do this for each item in the queue.





Getting Started

What is GIS?


A Geographical Information System (GIS) uses spatial or geographic data to store, analyze, manage, and present information in a number of ways.




What makes GIS different from Google Maps?


GIS is more than just showing dots on a map with a little information on the labels. We allow people in the field to easily collect data about the Who, What, When, Where, and Why — giving your team credible data to accurately show and tell the story of your mission.




I still use paper maps. What benefits can I expect?


The first and most profound difference is that someone in the field enters the collected data directly to the database. This means that there are no chances that anything is changed, misunderstood, or simply entered erroneously before it can be tracked and analyzed. Secondly, revisions happen instantly, which means your field team is collecting data using the right questions and correct translations. Forms can be made quickly without trepidation that a missunderstood word could completely throw off the meaning of a question. You can collect data faster and more accurately from the ground level. In addition, the time, date, location, and survey data are all tied together, which ensures that the field worker is accuratly reporting the work being done, without any extra steps. You can manage your projects without having to worry if your data is accurate or credible.





Issues During Collection (Survey 123)

What if my projects are not sending?


1. Make sure you are connected to WiFi 2. Shut down the app, then restart your tablet and re-launch the Survey123 app.




What if I get an error message while I'm in the field?


1. Make sure your form is filled out completely. Some fields are required and if they are not filled out, your form will not send. 2. Write down your error message or use the screen capture feature to take a picture of your screen. 3. Email your team leader with your error message. We will usually be able to solve the problem within 24 hours.




What if my tablet quits working while I'm in the field?


1. Check if your battery is depleted, and try recharging your device. 2. Use a paper form to capture your data. If using a paper form, take good notes about your location as you will need to collect a GPS point at a later date. 3. If you have already collected at least one GPS point in a village, we can use that point to represent other households in the village when reconciling paper forms.




What if I have data stuck in the Outbox?


1. Make sure you are connected to WiFi. 2. Make sure your network access is set to On. 3. Shut down the app, then restart your tablet and re-launch the Survey123 app. If these steps don't work: Go to the Outbox and to see a list of the data you are trying to send. Select each item, click Yes when it asks if you want to edit the survey. Click the check button and select Send Now. NOTE: Start from the bottom of the list and work your way to the top of the list to avoid unnecessary scrolling! You will need to do this for each item in the Outbox.





Still having trouble? Let us know how we can help.

For quotes or questions: info@bayparkds.com

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